Businesses can leave repeated questions and FAQs to the chatbot and only hand over the conversation to the customer support agent when necessary. Automate WhatsApp conversations with a chatbot: CM.com enables businesses to create an easy-to-build, no-code WhatsApp chatbot that totally automates communication at every stage of the customer journey and speeds up resolutions.
#WHATSAPP CHATBOT INDIA PROFESSIONAL#
These include multi-agent access via professional support software, onboarding program and 24/7 CM.com support, GDPR compliance and end-to-end encrypted messaging, and chatbot integration and conversation automation.ģ. Better customer support 24/7/365: CM.com provides a host of features for improved interaction and customer experience management by multiple support agents. Through CM.com’s WhatsApp solution, businesses can share real-time notifications and support through media, location, contacts, user verification, and chatbots.Ģ. Constant engagement: One can use the app for alerts, customer support, and rich content. Here’s what you get with CM.com’s WhatsApp services:ġ.
Through CM.com’s solutions, brands can connect with customers, initiate more conversations and benefit from CM.com’s array of features. Most of these use CM.com’s WhatsApp solutions for three key main categories, namely marketing, service, and commerce. These companies include Radius, Coca-Cola, Hellopaisa, Cash Crusaders, among others. The CM.com differenceĬM.com has helped various companies leverage the power of WhatsApp. And that’s the gap CM.com bridges with its services. Via list messages, businesses can include a menu of up to 10 options and customers can select one during their interaction with the business.īut to make the most of these features and truly thrive on WhatsApp, businesses need a partner who understands the app thoroughly. Single-product messages enable businesses to showcase a single product item from their inventory, while multi-product messages allow them to showcase multiple products and/or services. WhatsApp also gives the option of single-product messages, multi-product messages, and list messages. Businesses can further broadcast their message through WhatsApp, meaning that messages can be sent from a brand’s WhatsApp account to a specific set of customers. By clicking on the profile, a customer will automatically know if the brand is for them.Īlongside this, WhatsApp lets businesses respond to their customers instantly, allowing customers to get their answers in a fraction of the time it would otherwise take them while talking to a traditional business. The WhatsApp profile enables them to share key information about their brand, along with address and contact information. There are various things a business can accomplish on WhatsApp, starting with their own business profile. The platform’s easy interface and its presence in almost all homes makes it an ideal place for businesses to start conversations. It is no secret that WhatsApp leads businesses to a whole new world of customer experiences.
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